This is a section covering some specific motor insurance frequently asked questions (faq's) insurance jargon explained

What is motor insurance?
Motor insurance can protect you against possibly losing out on large amounts of money should something happen to your car. And it can make the whole thing easier to handle by letting someone else do the hard work. REMEMBER it is a legal requirement to have at least the minimum level of motor insurance.

Why is motor insurance so complicated?
Every person's individual circumstances are different: the make and model of car, postcode, driving history, claim experience, occupation, type of use. Add a number of other drivers to the policy and it gets even more complicated. Insurance companies need as much information as possible to enable them to determine what the premium should be for the risk for each individual's circumstances. Each insurer will view the details slightly differently based on their own experiences and claims statistics.

How to get a quote?
All you have to do is fill in - with no commitment - one application form. This includes details about you, your car, your occupation, any other drivers and any information that the insurance companies need to get a quote. We then submit that form to all the top insurers such as Admiral, Norwich Union Direct, More Th>n, Screentrade and so on. Within 5 minutes you can see the quotes found by our price comparison technology. Among them you'll either find a cheaper price than the renewal quote you already have. Or you won't. Either way you'll know where you stand. Either way you're a winner.

What information does the insurance company need to know?
You must tell your insurer everything that is relevant to your insurance. If you don't then you risk having your policy voided, and being left without cover. They need to know all your details, your driving history (any claims or motoring offences for you and any other drivers), who will be using the car, the car details and the location. It is useful to remember that insurance companies and the police are starting to share information about cover, drivers and driving history.

Why do I need to give so much information?
Insurance companies need to take a lot of information in order to calculate a price: things like the make and model of car, postcode, driving history, claim experience, occupation, type of use. By taking so much information they can personalise their base price for your specific circumstances.

Why do we need medical information?
This applies only to DVLA reportable conditions that may affect the conditions under which you are granted your driving licence but be aware not all companies quote on the internet in this situation - they prefer to speak to you in person.

Why do premiums vary so much between different insurance companies?
Insurance companies work with different statistics and use different methods to calculate premiums. Some companies specialise in certain areas or types of car so are prepared to discount more in some areas than others. This adds to the complexity as a like for like quote with a number of different companies can yield a number of very different prices. So, by getting prices using our service, we are able to show you which companies are most competitive for you and those that aren't saving you time, money and effort.

Why is my insurance more expensive this year than it was last year?
For about seven out of the last ten years the insurers have been losing money by writing motor business. There has been pressure in the market to keep rates down due to the fact that so many companies are writing motor insurance but as they have lost so much money they are now putting the rates up so that they can cover claims losses and make money again.

How can I make my policy cheaper?
There are a number of ways.

  • Your car - The value, type and engine power of your car all make a difference, the smaller the car, generally, the lower the price.
  • Security - fit an alarm, immobiliser or tracker system.
  • Annual mileage - be as accurate as you can with how many miles you would do in an average year.
  • Where the car is parked - If you have a garage its best to use it, it could lower your premium.
  • Additional drivers - Only add drivers to your policy that regularly use the car. 'Any driver' policies and policies with more than two named drivers can be expensive and you may not need to have such an open policy. You can often add drivers temporarily to your policy for a small charge.
  • Upping your voluntary excess - an excess is the first part of a claim that you pay although you can get it back if the claim is deemed 'not-fault' (that's what Legal Expenses cover is mostly used for and remember your insurance company determines who is at fault - see our FAQ on Fault/non-fault claims). If you increase your voluntary excess then your premium should get lower.

If I am going abroad what cover do I need?
Most policies will cover you with the minimum cover for Europe, but you should to speak to your insurer before you go to find out exactly what and where is covered. Sometimes they will issue you with a 'Green Card' that covers you in other countries.

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This is a section covering some key terms on the insurance form.

What is a tracker?
A tracker is an electronic device (normally fitted as an accessory after purchase of the car) which emits a signal enabling law enforcement agencies to locate the car anywhere in the UK if it has been stolen.

What is an immobiliser?
An immobiliser is an electronic device which stops the car from being started if it is broken into. Although this won't stop your car from being broken into, it may well stop it from being driven away.

How do I know what sort of immobiliser/tracker/alarm system my car has?
Most newer cars (being those up to 6 years old) come with some sort of alarm and/or immobiliser. Insurers will already have the details of the alarms and immobilisers that are fitted to newer cars. This is already built into their rating criteria. If you have an older car you may have fitted a specific alarm. All alarms and immobilisers are categorised and insurers may give discounts depending upon the make and model of alarm or immobiliser. Look up the alarm details on the documentation that comes with the alarm and choose the appropriate one from the drop-down box.

What is the difference between the 'owner' and 'registered keeper'?
There may be a reason for the owner and registered keeper to be different individuals. For example, you may use a car that is owned by someone else in which case you would be the registered keeper. Or you may own a car that you allow your children to use and therefore the registered keeper would be one of your children.

What are modifications?
These are any changes or factory-fitted optional extras which have been added to the vehicle and is not part of the standard vehicle specification. This would include such things as: alloy wheels / spoilers / engine modifications.

Is the car an import?
Some companies won't cover cars that have been imported from other countries. Cars which are imported usually fall into 2 types:

  • UK specification cars - these are cars bought in from abroad that match UK specifications and some companies will insure these but not all.
  • Non UK specification - these are cars which are brought into the UK from abroad but don't match current UK specifications. These cars are more difficult to insure because of the lack of availability of parts.

Who is the main driver?
The main driver is the person who uses the car the most. It is better to be honest here if you are planning on insuring a car for your son or daughter as insurers can invalidate claims on this basis.

When did you pass your driving test?
Guess nearest month if you can't remember exactly and its more than 3 years ago.

Motoring offences?
These need to include any motoring offences in the last 5 years including any pending prosecutions. You will find details you need on your licence.

Accidents or Claims?
These need to include any accidents or claims you have made in the last 5 years. You will need to have details of these to hand.

No. of cars in household
Must always be at least 1. If you are using our site to check out prices for insuring your first car then make sure you have put a 1 in this field. If you have a number of cars in your household remember to include your car plus the others as some sites do a cross-validation of data.

How to enter other policy holders occupations
In the 'main occupation' box put the first few letters of their job. Do the same for 'other occupation', if they have one, then click 'next'.
You will be prompted to pick from a list of matching occupations. You then select the most suitable occupation and click 'next'.
For example: if they are an office worker type in 'OFF' click'next' and select office worker from the list.

How to enter your occupation
In the 'main occupation' box start typing the first few letters of your job. Select the most suitable occupation from the list. Do the same for 'other occupation' , if you have one, then click 'next'.
For example: if you are an office worker start typing in 'OFF' and then select 'OFFICE WORKER' from the list

Why do we need your telephone number?
We would like to take your telephone number as a 2nd contact reference, along with your email address. If you are in any way worried about us holding your personal information, please see our privacy statement. However also be aware that some sites will not give you a quote without a valid telephone number or valid email address.

Previous UK resident?
Some sites need more information if you haven't been a UK resident since birth. They will need to know how long you have been in this country, whether you are a permanent resident and whether you have been a previous UK resident.

Time abroad
If you have been a previous UK resident, see above, you will need to tell us how long you were abroad.

How can I tell when my car was first registered?
This information is available from your Registration Document (V5). The table below lists the Registration Marks for the last 10 years:

  • M 1994 - 1995
  • N 1995 - 1996
  • P 1996 - 1997
  • R 1997 - 1998
  • S 1998 - 1999
  • T/V 1999 - 2000
  • W/X 2000 - 2001
  • Y/51 2001 - 2002
  • 02/52 2002 - 2003
  • 03/53 2003 - 2004
  • 04/54 2004 - 2005
  • 05/55 2005 - 2006
  • 06/56 2006 - 2007
  • 07/57 2007 - 2008
  • 08/58 2008 - 2009

Fault/non-fault claim - what's the difference
The terms fault and non-fault can be confusing. A non-fault claim is simply a claim where the insurer is able to recover all their costs from someone else. If they are not able to recover all their costs, then it is a fault claim even if you didn't cause the claim to happen. For example a theft is typically classed as a fault claim because although you are not to blame for the theft, the insurance company had no third party to claim the costs from so they classify it as a fault claim.

Policy start date
Some companies only guarantee their quotes for a certain number of days. This is to ensure you get the most up to date rates as they can change daily with some companies. Once we return the quotes, we'll tell you how long they are valid for. You can find this information in the 'Valid To Date' on the underlying more information pages we provide with each price we find for you.

What are the different cover types?
REMEMBER - it is important that you have the right cover for your car, if you have the wrong cover you may find that your insurance company will not pay out on a claim.

  • Third Party Only - insurance covers any claim by third parties. This does not cover any damage to your own car.
  • Third Party Fire & Theft - insurance covers fire and theft of your car and any claim by third parties.
  • Comprehensive - insurance covers accidental damage to your car in addition to fire and theft and any claim by third parties.

What are the different use types?
REMEMBER - it is important that you have the right use for your car, if you have the wrong use you may find that your insurance company will not pay out on a claim.

  • Social, Domestic & Pleasure - this covers you for normal day to day driving, such as driving to visit family or friends, or shopping.
  • Commuting - this covers you to drive back and forth to a permanent place of work. Please note that travelling to a railway station, where you park your car, is classed as commuting.
  • Business Use - this covers you to use the car in connection with your job, driving to different sites, travelling to training courses or prearranged meetings away from your normal place of work.
  • Commercial Travelling - This covers the car to be used for such things as door-to-door sales.

Total annual mileage including business mileage
If you do about 100 miles a week then that works out between 5,000 and 6,000 miles a year. If you do about 200-250 miles a week that works out at about 12,000 miles a year.

Annual business mileage
Make sure that you have chosen to use your car for business before you fill in this field!

What is a No Claims Bonus?
No Claims Bonus (or NCB) is the discount that you have earned on a previous insurance policy. Insurers give discounts determined by the number of years that you remain claim-free. A No Claims Bonus must be earned separately for each car that you insure however a few companies give discounts for second cars and credit for previous claim-free company car driving if you can prove it. In these situations you will only get a couple of quotes on the internet and your best bet is to use the phone to see if you can get a discount.

What is Protected No Claims Bonus?
Some companies will allow you to protect your No Claims Bonus (NCB). This means that you will be able to have a number of claims over a specific period of time without your NCB being reduced. Please note that just because you protect your NCB this does not mean if you have a claim that you will stop your premium going up. Most companies rate on claim history as a separate factor. Protecting your bonus just protects your bonus discount so if you've had a claim, your protected discount is applied but its applied against a higher premium.

What is a voluntary excess?
This is the amount you volunteer to pay in the event of a claim IN ADDITION to any compulsory excesses you may have to pay because of your age, the type of car you drive or the area you live.

Renewal price
Okay why do we need this? The only reason is it helps our understanding of how well our service is performing. We constantly need to look at any gaps we find between the price you have currently found - either your renewal or the best quote you've had so far and the best price we can find. We use this information to help us add partners to our site and improve our service for you.

Have you changed your postcode?
If you are an existing customer and would like to change your postcode, please click on the link shown below the House Name/Number text box.

Please note that changing your postcode invalidates any previous quotes associated with this user. This is because your postcode is one of the factors that your quoted prices are rated upon.

The details of these quotes will still be available to for you to view and can still be used to create new quotes, but you will no longer be able to see any of the prices for existing quotes.

You will not need to re-enter all of your details!

How many car insurance companies are there?
According to ABI (Association of British Insurers) figures for 2005, there were 836 firms authorised by the FSA (Financial Services Authority) to carry out general insurance business in the UK. However, far fewer than this number are actual insurance underwriters. These larger companies often operate two or more brands which have different rates and policy terms. For example, Aviva incorporates Norwich Union and Norwich Union Direct. They are only one insurer but offer two totally different policies and prices.

Confused? Well, motor insurers are split between companies like Admiral, Churchill and Direct Line who sell direct to the public and companies like Royal & Sun Alliance and Norwich Union Direct who sell direct and through brokers and Lloyds syndicates who can also sell direct and through brokers. The difference is that when you contact a direct company you are dealing with the actual motor insurance underwriter, whereas a broker will have a fixed list of companies to choose from. Brokers usually pick a company that balances satisfying the customer need for cheaper car insurance and the brokers need to maximize their income through commission.

Brokers typically access around 50-60% of available underwriters and depending on their size and muscle in the market can drive better rates from the underlying insurers than those offered to smaller brokers.

The car insurance-buying public don't necessarily understand all this but what they really want is to give their details once and do a true price comparison across all the insurance providers to find the best deal that suits them.

To ensure that we cover as much of the market as possible we have targeted a mix of direct companies and broker sites. In addition, some of these insurance providers also have their own panel of insurance providers, and Confused.com customer details are also entered into these sites when a search is performed. To get a true price comparison you would have to select a number of brokers who are likely to have driven good deals with the insurers and the main direct insurance companies. We do all that on one site.

How to Resubmit your quotes
If you get errors or expired quotes in your list of prices, flagged by a yellow or green X, you will be able to return and resubmit your quotes to get prices for these sites. When you return a Resubmit button will appear at the bottom of the page. Click this and on the next page enter the date you want your cover to start. We'll resubmit your quotes to these sites and bring you back their prices.

What insurers do you go to directly?
The AA, Admiral, AIG, Alliance & Leicester, Auto Direct, Autotrader, Barclays, BDML, Bell, Broker King, Budget, Bullseye, Churchill, CIS Insurance, Conrhill Direct, Dial Direct, Diamond, Direct Choice, ChoiceQuote, eCar, Elephant, Endsleigh, Esure, Halifax, Hastings, Hero, Ibuyeco, Insure.co.uk, Its 4 Me, IYM, Kwik Fit, Ladybird, Lancaster Classic, Lancaster Private, Lloyds TSB, Privilege, Liverpool Victoria, Local Broker, M&S, M&S Premier, More Than, Norwich Union, Performance Direct, Post Office, Quinn Direct, QuoteACar, RAC, Saga, Sainsburys, ScreenTrade, Sheila's Wheels, Simple Cover (NU), SwiftCover, Swinton, Tesco, Tesco Value, Virgin, Yes! and Zurich.

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